Your contract is with Shangri-La Voyages Pvt. Ltd. A contract exists between us when we receive your tour / hotel booking / flights / trekking / expedition in Nepal, Tibet, Bhutan and North East India or services related of your choice and once we receive your booking request and deposits will send you the confirmation along with payment receipt. All correspondences in respect of tour / hotel booking / flights / trekking / expedition in Nepal, Tibet, Bhutan and North East India or services related bookings should be addressed to Tibet Nepal Adventure Pvt. Ltd. through e-mail [email protected]
For the services contracted, 20% advance payment should be made to hold the booking on a confirmed basis and the balance amount should be paid before 15 days from the commencement of your tour. We hold the right to decide upon the amount to be paid as an advance payment/full payment, based on the nature of services and the time left for the commencement of the services.
Payment can be made by Bank transfer, Cash payment in our office or by Cheque. All payments should be free and clear of any withholding taxes and deduction. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.
Rights to amend the itinerary if required.
Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and wellbeing of our esteemed passengers.
Policy regarding Cancellation / No show / Early departure
In case of cancellation of the services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and the charges would be as follows:
- 30 days & prior to arrival – 10% of the tour/service cost.
- 20 days to 18 days prior to arrival – 20% of the tour/service cost.
- 14 days to 16 days prior to arrival – 25% of the tour/service cost.
- 10 days to 08 days prior to arrival – 50% of the tour/service cost.
- 07 days & less, prior to arrival or no show – NO REFUND.
Please note: Irrespective of above mentioned cancellations slabs – in case of cancellation of tour services after the booking is made with us – a minimum 10% service charges would be applicable.
In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
Where as in case of Cancellation before the commencement, it will take at least two weeks’ time to refund the said amount.
Our liabilities and limitations
Please note that after the finalization of the tour/service cost, if there are any hikes in entrance fees of monuments/museums, taxes, fuel cost or guide charges by the Government of Nepal, the same would be charged as extra.
Shangrila Voyages Pvt. Ltd. act only in the capacity of agent for the hotels, airlines, transporters etc. and contractors providing other services and all exchange orders, receipts, contracts and e-tickets issued by us are issued subject to terms and conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort and general wellbeing.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and checkout time of the hotels until unless indicated in the itinerary.
We shall not be responsible for any delays and alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political unrest or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. You are advised to seek such insurance arrangements in your home country. All baggage and personal property/s at all times are at your risk.
Passport & Visas
To travel to India from overseas countries except for the citizen of Nepal and Bhutan, one needs a 6 months valid passport and a valid Visa. And processing of Passport and Visa are not included in the tour cost.
Any person who has a contagious disease is forbidden to travel, any person found during the tour with such a disease will be ask to leave the tour and will have to make their own arrangements to return home.